Privacy Policy
Your privacy matters to us (and we mean it!) đź”’
Last updated: July 4, 2025
Privacy First 🛡️
At Ask It, we believe privacy isn't just a feature—it's a fundamental right. This policy explains how we collect, use, and protect your information. We've written it in plain English because legal jargon is nobody's friend.
What Information We Collect
Account Information
- Email address (for account creation and important notifications)
- Username and display name
- Profile picture (if you choose to upload one)
- Payment information (processed securely by our payment partners)
Content You Create
- Questions you ask (stored anonymously)
- Answers you provide (if you're a creator)
- Any other content you share on our platform
Technical Information
- IP address and device information
- Browser type and version
- How you use our platform (analytics)
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Provide and improve our services
- Process payments and prevent fraud
- Send important account notifications
- Provide customer support
- Analyze usage to make our platform better
- Comply with legal requirements
We DON'T use your information to:
- Sell your data to third parties
- Send you spam or unwanted marketing
- Share your private conversations
- Track you across other websites
Your Anonymity is Sacred
When you ask questions, they're completely anonymous. Creators can't see who asked what, and we design our systems to keep it that way. Here's how we protect your anonymity:
Question Anonymization
Questions are separated from your identity in our database. Even our own team can't easily connect a question to the person who asked it.
No Tracking Between Sessions
We don't build profiles of your question-asking behavior or try to identify patterns that could reveal your identity.
Secure Communication
All communications are encrypted in transit and at rest. Your conversations are private and secure.
When We Share Information
We're pretty stingy with your data. We only share information in these specific situations:
Service Providers
We work with trusted partners for payment processing, email delivery, and hosting. They only get the minimum information needed to do their job, and they're bound by strict privacy agreements.
Legal Requirements
If required by law or to protect our users' safety, we may share information with law enforcement or legal authorities. We'll fight any overly broad requests.
Business Transfers
If Ask It is acquired or merged, your information would transfer to the new owner, but they'd be bound by this same privacy policy.
How We Protect Your Data
Encryption
All data is encrypted both in transit (when moving between your device and our servers) and at rest (when stored in our databases).
Access Controls
Only authorized team members can access user data, and only when necessary for support or security purposes. All access is logged and monitored.
Regular Security Audits
We regularly review our security practices and work with security experts to identify and fix potential vulnerabilities.
Data Minimization
We only collect and store the information we actually need. Less data means less risk for everyone.
Your Privacy Rights
You have control over your data. Here's what you can do:
Access Your Data
Request a copy of all the information we have about you.
Correct Your Data
Update or fix any incorrect information in your account.
Delete Your Data
Request deletion of your account and associated data.
Data Portability
Get your data in a format you can take to another service.
To exercise any of these rights, just contact us at [email protected]
Cookies and Tracking
Essential Cookies
We use cookies to keep you logged in and remember your preferences. These are necessary for the platform to work properly.
Analytics
We use privacy-focused analytics to understand how people use our platform. This helps us make improvements, but we don't track individual users.
No Third-Party Tracking
We don't use advertising cookies or allow third parties to track you on our platform.
How Long We Keep Your Data
Account Data
We keep your account information as long as your account is active. When you delete your account, we remove your personal information within 30 days.
Questions and Answers
Anonymous questions and answers may be retained for platform improvement, but they can't be linked back to you after account deletion.
Payment Data
Payment information is handled by our payment processors and follows their retention policies (typically 7 years for tax and legal compliance).
International Users
Ask It is available worldwide, and we respect privacy laws everywhere:
GDPR Compliance
For users in the European Union, we comply with the General Data Protection Regulation (GDPR) and provide all required rights and protections.
CCPA Compliance
For California residents, we comply with the California Consumer Privacy Act (CCPA) and provide additional privacy rights.
Data Transfers
If we transfer data internationally, we use appropriate safeguards like standard contractual clauses to protect your information.
Children's Privacy
Ask It is not intended for children under 13. We don't knowingly collect information from children under 13. If we discover that we have, we'll delete it immediately.
If you're a parent and believe your child has provided us with information, please contact us right away.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we'll:
- Post the new version on this page
- Update the "last updated" date
- Notify you of significant changes via email
- Give you time to review changes before they take effect
Questions About Privacy?
We're always happy to talk about privacy and answer any questions you might have. Seriously, we love this stuff!
Email us at: [email protected]
We typically respond within 24 hours
